Article 1 / Duration of stay
The client reserving accommodation with the owner, for a fixed period, will not be able to in any circumstances to claim any right to remain in the premises.
Article 2 / Booking formalities
The total price of the reservation, the amount indicated being inclusive of all taxes, tourist tax included.
If this reservation is in accordance with the expectations, we invite the customer to pay, within 15 days, the deposit representing 30% of the total amount of the reserved service.
Once this deposit has been received, the reservation becomes firm.
By paying the deposit, the client confirms his full agreement with the general conditions specified below.
Without the payment of the deposit within the time limit, the reservation is not confirmed. Consequently, at the end of the 15-day period, the owner reserves the right to put the room(s) back on rent.
Article 3 / Room prices
The rates shown are per room, per night, breakfast included, tourist tax not included.
The rates are differentiated according to whether the room is occupied by one or several persons. Rates do not include any additional services.
Article 4 / Cancellation of the stay by the customer
Any modification of the reservation, date, room, is only possible after the agreement of the owner and may possibly involve additional costs, and will be done according to availability at the date of the modification.
The customer is informed of the particular conditions in case of cancellation of the reservation before the beginning of the stay :
– if the cancellation occurs more than 15 calendar days before the date of arrival, the Deposit paid at the time of booking will be refunded in full to the customer;
– if the cancellation occurs between the 14th calendar day and the 3rd calendar day before the date of arrival, the Deposit paid at the time of reservation will be retained by the owner, unless the owner manages to re-let the room(s).
– if the cancellation occurs less than 48 hours before the arrival date, the total amount of the reservation will remain due to the owner.
– In case of early departure during the stay the totality of the booked service will be due.
Article 5 / No show
In case of no-show, the total amount of the reservation will be of.
Article 6 / Cancellation insurance
The owner draws the client’s attention to the fact that no cancellation insurance is included in his rates. It is therefore strongly recommended to take out one.
Article 7 / Cancellation of the stay by the owner
If, before the beginning of the stay, the owner has to cancel the reservation, he will immediately inform the customer by registered letter with acknowledgement of receipt.
The client will then be immediately and fully reimbursed for all sums paid.
Article 8 / Arrival time
The customer must arrive on the day specified at the time of booking, at the earliest at 3.30 pm (time of availability of the rooms and handing over of the keys) and, at the latest, at 8.30 pm.
The client must imperatively inform us by telephone if, by force of circumstances, he is forced to arrive after this time slot.
As far as possible, it is requested not to plan arrivals after 9.30 pm.
Article 9 / Breakfast
Breakfast time is set from 7:00 to 10:30 at the latest.
Article 10 / Departure time
The time of departure of the rooms is fixed at 11:30 at the latest.
Article 11 / Payment of the balance of the accommodation
The balance of the stay is to be paid before departure, at the client’s initiative.
An invoice is given to the customer at his departure with the details of the service, the amount of the accommodation, the amount of the possible additional services, the amount of the tourist tax, the amount of the VAT applied.
The payment can be made in cash, by transfer and with the bank cards VISA, MASTER and AMERICAN EXPRESS.
Article 12 / Change of rooms
It is possible that the owner, for service or security reasons, may have to modify the room originally reserved by the guest. In this case the change will always be for a room of the same capacity and offering the same level of service.
In this case, the cost of the reservation will be adjusted.
Article 13 / Pets
Pets are not accepted at Colivault unless prior authorization from the owner of the premises.
Article 14 / Art of living and use of the premises
In particular, it is requested not to smoke inside the rooms and common areas and, as far as possible, to stay away from open doors and windows so as not to inconvenience the occupants.
For safety reasons, it is strictly forbidden to use in the premises :
– naked flames such as matches, candles, candles, Bengal fire, etc.,.
The rooms having been decorated and furnished with passion by the owner, it is requested to respect the objects provided. Any undeclared disappearance of an object will be invoiced to the client at its replacement value.
The attention of the customers is drawn to the fact that the minors evolving on the property are placed under the only and whole responsibility of their parents or the persons having authority on them.
Article 15 / Modification of the conditions of sale
These terms and conditions of sale are subject to change at any time and without notice. Acceptance and respect of these conditions of sale are deemed to have been acquired as soon as the deposit has been paid.
Article 16 / Computer law and freedom
In accordance with the law n° 78-17 of January 6, 1978 relating to data processing, data files and liberties, the customer benefits from a right of access and rectification to the data concerning him/her. The owner commits himself not to transmit in any case the information that the customer communicated to him to other companies or organizations for advertising purposes.